Re: COVID-19 response & readiness


Dear Valued Customer,


What we're experiencing together is unprecedented. As information and guidelines evolve, we at Douglas are adapting and taking steps to protect the continued safety and well-being of our employees, customers, and suppliers.

To that end, we have established this site as a temporary communication tool intended to provide clear, up-to-date information surrounding the COVID-19 pandemic and our ability to successfully serve you, our customers.

The site is broken into six areas of potential customer interest:

  1. 'Essential' Status - An important designation for business continuity and ongoing customer support.

  2. Employees & Visitors - Safety guidelines and processes for employees and visitors to Douglas facilities.

  3. Supply Chain - Supply chain measures supporting timely deliveries to our customers.

  4. Services - Steps to ensure ongoing service support.

  5. Sales - We remain engaged and ready to safely support your automation needs.

  6. Key Contacts - If you have any questions or concerns, these individuals can help you.

Now more than ever, we remember and appreciate that the work we do helps innumerable food, beverage and other CPG companies feed and supply our country. This is such important work in normal circumstances, but even more so in these uncertain times. Rest assured that all of us here at Douglas are both committed and proud to stand with you as we navigate this challenge together.



Jon Ballou

President & CEO

Douglas Machine Inc.